Last updated: 31 August 2026

1. About Luna Media

Luna Media Agency Ltd provides social media content creation, strategy and related marketing services to business across the UK.

2. Information We Collect

We may collect personal information when you contact us, enquire about our services, become a client or interact with our website.

This may include:

• Your name
• Business or company name
• Email address
• Telephone number
• Billing and payment information
• Information you provide when contacting or working with us
• Social media account and business information where required to provide our services
• Website usage and technical information, such as your IP address, browser type and device information

We only collect information that is relevant to providing our services, communicating with you, operating our business and improving our website and services.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and communicate with you
• Provide and manage our services
• Set up and manage client accounts and projects
• Create, manage and deliver social media and marketing services on your behalf
• Process payments, invoices and maintain business records
• Improve our website, services and customer experience
• Send relevant service updates and marketing communications where permitted
• Protect our business, systems and website from misuse or security threats
• Meet our legal and regulatory obligations

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, your consent, or our legitimate business interests.

4. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business and deliver our services. This may include:

• Website, hosting and cloud storage providers
• Social media platforms and marketing tools
• Payment, accounting and invoicing providers
• CRM, communication and project management systems
• Contractors or service providers working on our behalf
• Professional advisers where required

We may also disclose information where required by law or where necessary to protect our legal rights.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection law.

5. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

How long we retain information will depend on the type of information, the services we provide and any legal, accounting or regulatory requirements that apply.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

6. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to request that we restrict how your information is used in certain circumstances
• The right to object to certain uses of your personal information, including direct marketing
• The right to data portability where applicable
• The right to withdraw consent where we rely on consent to process your information

These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

You also have the right to raise a concern or make a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Information Commissioner’s Office

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve their experience.

Cookies are small files stored on your device when you visit a website. Some cookies may be essential for the website to operate, while others may be used for analytics or other optional features.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website or through your browser settings.

8. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

While we take reasonable steps to protect the information we hold, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

9. International Data Transfers

Some of the third-party services and platforms we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.

Where required, appropriate safeguards will be used for international transfers of personal information.

10. Marketing Communications

We may contact you with information about Luna Media services, updates or offers where you have given consent or where we are otherwise permitted to do so by law.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary in connection with services you have requested or purchased.

11. Contact Us and Changes to This Policy

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise any of your data protection rights, please contact us:

Luna Media Agency Ltd
Email: enquiries@lunamedia.agency

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. Any updates will be published on this page and the “Last updated” date will be amended accordingly.

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