1. About These Terms

These Terms & Conditions govern the use of the Luna Media website and the services provided by Luna Media Agency Ltd.

By using our website, submitting an enquiry or purchasing services from us, you agree to these Terms & Conditions where applicable.

Specific services provided to clients may also be subject to a separate service agreement or contract. Where there is any conflict between these website Terms & Conditions and a signed client agreement, the terms of the signed client agreement will take priority.

2. Our Services

Luna Media Agency Ltd provides social media content creation, strategy, marketing and related digital services to businesses.

The exact services, deliverables, fees and timescales applicable to a client will be confirmed separately through a proposal, service agreement, order or other written communication.

We reserve the right to update, change or discontinue services where reasonably necessary.

3. Client Responsibilities

Clients are responsible for providing the information, content, access, approvals and cooperation reasonably required for us to deliver the agreed services.

Clients must ensure that any information, images, videos, logos, branding or other materials supplied to Luna Media can lawfully be used for the agreed purposes.

Delays in providing required information, content, access or approvals may affect delivery times.

4. Fees and Payment

Fees for our services will be confirmed before services commence.

Payment terms, recurring charges, setup fees and any other applicable costs will be set out in the relevant proposal, invoice, service agreement or order.

Clients are responsible for paying amounts due in accordance with the agreed payment terms.

5. Cancellations and Termination

Cancellation and termination terms for ongoing services will be set out in the applicable service agreement or contract.

Where a separate agreement applies, its cancellation and termination provisions will take priority over these website Terms & Conditions.

6. Social Media Platforms and Third Parties

Our services may involve third-party platforms and services including social media networks, software providers and other digital tools.

Luna Media does not control these third-party platforms and cannot guarantee their continued availability, functionality, policies, algorithms, reach or performance.

We are not responsible for changes, restrictions, suspensions, outages or other actions taken by third-party platforms that are outside our reasonable control.

7. Results and Performance

We use our experience, knowledge and reasonable care when providing our services. However, social media and marketing performance can be affected by many factors outside our control.

Unless expressly agreed otherwise in writing, we do not guarantee specific numbers of followers, views, enquiries, leads, sales, revenue or other results.

8. Intellectual Property

Luna Media retains ownership of its own branding, systems, processes, templates, methods and other intellectual property unless otherwise agreed in writing.

Ownership and permitted use of content created specifically for a client may be addressed in the applicable service agreement.

Clients retain ownership of materials they provide to us, subject to granting Luna Media the permissions reasonably required to deliver the agreed services.

9. Website Content

We aim to ensure that information published on our website is accurate and up to date. However, website content is provided for general information and may be changed without notice.

Nothing on this website should be treated as professional legal, financial or other specialist advice.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Luna Media Agency Ltd will not be responsible for indirect or consequential losses arising from the use of our website or services.

Any additional limitations or exclusions relating to client services may be set out in the applicable service agreement.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

Any updated Terms will be published on this page and the “Last updated” date will be amended accordingly.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Luna Media Agency Ltd
Email: info@lunamedia.agency